Online CV

Venkata A

ServiceNow Architect | Enterprise Platform Architect | ITAM, Event Management, Integrations, Governance and Platform Design

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Professional Summary

ServiceNow Architect and Enterprise Platform Architect with 15+ years of experience delivering enterprise-scale solutions across ServiceNow, IT Asset Management, Event Management, cloud platforms, integrations, data migration and platform governance.

Strong background in ServiceNow architecture, ITAM, SAM, HAM, ITOM, Event Management, platform governance, Scripted REST APIs, Import Sets, Transform Maps, OAuth, SSO, transaction logging, data migration and enterprise integration patterns.

Currently pursuing TOGAF certification and working towards Enterprise Architecture to strengthen strategic design and technology leadership capability.

Selected Achievements

  • Introduced bulk software distribution processes at ANZ, reducing software deployment time by up to 90% and improving software request consistency.
  • Engineered integrations between ServiceNow and Azure AD, SCCM, Intune, Nexthink, Ariba and Flexera FNMS, increasing asset data accuracy and cutting manual reconciliation by 30%.
  • Designed ServiceNow Event Management solution patterns covering monitoring source onboarding, event ingestion, alert processing, correlation, deduplication, CMDB mapping, incident creation and production transition.
  • Developed automated software retirement and unauthorised software removal workflows to strengthen compliance and reduce audit risk.
  • Automated audit reporting and licence management tasks within Flexera FNMS, accelerating licence position updates and supporting annual compliance reviews.

Professional Experience

ServiceNow Architect - Integration Specialist

Tata Consultancy Services, Melbourne / Sydney | Feb 2026 - Present

Leading ServiceNow integration architecture and Event Management solution design for NSW Government and enterprise environments, with focus on scalable, secure and supportable platform design, integration governance, event ingestion, alert processing, CMDB alignment, UAT readiness, operational controls and production transition.

  • Designed SAP SuccessFactors myWorkZone to ServiceNow inbound integrations using Scripted REST APIs, Import Sets, Transform Maps and scheduled batch processing.
  • Built reusable integration patterns for Users, Departments, Positions, Locations, Cost Centres and Fund Centres, improving consistency across foundational data loads.
  • Designed ServiceNow Event Management solution patterns covering monitoring source onboarding, event ingestion, alert correlation, deduplication, CMDB mapping, incident creation, environment separation, UAT validation and production transition.
  • Prepared low-level design documentation for Event Management, including event rules, alert rules, severity mapping, message key strategy, CI mapping, authentication, integration approach and operational ownership.
  • Developed transaction logging and monitoring for high-volume integrations to improve traceability, supportability and audit readiness.
  • Managed DEV and UAT import and migration activities including bulk payload processing, update set migration, validation and defect resolution.

ServiceNow Platform Architect - Platform Owner

Capgemini, Melbourne | Oct 2025 - Feb 2026

Led design, configuration and governance of multi-tenant and dedicated ServiceNow MSP platforms across ANZ, including platform architecture, domain separation, release management, SOPs, customer workshops and engineering capability uplift.

  • Led design, configuration and governance of multi-tenant and dedicated ServiceNow MSP platforms across ANZ.
  • Owned platform architecture, domain separation strategy and lifecycle governance including upgrades, patching, release management and compliance.
  • Drove ServiceNow capability uplift across SAM, HAM, ITSM, ITOM and MSP operating models.
  • Established operating models, SOPs and platform governance frameworks.
  • Mentored engineering teams and improved delivery consistency.

Engineering Chapter Lead

ANZ, Melbourne | Jan 2018 - Oct 2025

Led ServiceNow SAM Pro and HAM Pro solution design, ITAM platform uplift, asset lifecycle improvements, integrations and engineering capability across a large banking environment.

  • Delivered ServiceNow SAM Pro and HAM Pro capabilities across complex enterprise systems for 50K+ users.
  • Reduced software deployment time by up to 90% through bulk software distribution processes.
  • Integrated ServiceNow with Azure AD, SCCM, Intune, Nexthink, Ariba and Flexera FNMS.
  • Reduced manual reconciliation effort by 30% through improved asset, endpoint and procurement integrations.
  • Aligned ITAM solutions with CSDM and Technology Reference Model standards.
  • Mentored and led a global ITAM engineering team.

Systems Analyst / Cloud Engineer

ANZ, Melbourne | Nov 2014 - Oct 2018

  • Defined and executed cloud adoption strategies, improving system reliability and agility by 35%.
  • Designed and delivered a social media sentiment analysis platform using Microsoft Azure and Google Natural Language Processing services, reducing issue response time from 300 seconds to under 120 seconds.
  • Developed automation tools that reduced incident volume by 450+ incidents annually and saved approximately A$180K in support costs.
  • Built self-service Skill Matrix and Onboarding tools, reducing onboarding time from 10 days to 4 days.
  • Created workforce management dashboards in Splunk for 12 teams and approximately 350 staff.

Senior Software Engineer - Oracle PeopleSoft

Hexaware Technologies Limited, Mumbai | Sep 2013 - Nov 2014

  • Developed enterprise applications using Microsoft technologies, reducing processing time by 40% and improving user satisfaction by 25%.
  • Implemented clustering, replication, mirroring and log shipping, improving failover success rates by 20%.
  • Led development, PMO and implementation activities for 6 global clients across support, upgrades and new feature enablement.
  • Performed large database migrations and managed SSRS/SSIS installations across 15+ production and non-production environments.

Analyst Programmer / Database Administrator - Oracle PeopleSoft

Syntel, Mumbai | Aug 2010 - Sep 2013

  • Administered SQL Server databases across production, test and development environments with 99.95% availability.
  • Optimised queries, monitored performance and developed backup and recovery strategies, reducing average query execution time from 5 seconds to 3 seconds.
  • Provided 24x7 production support and led DBA support activities, reducing incidents by 30% and escalation resolution time from 4 hours to 2.2 hours.